Don’t Be A Pac-Man!

Are you getting swallowed up?

Do you remember the game Pac-Man? This is going back a bunch of years, but it was one of the first video/arcade games where the Pac-Man travelled the course swallowing up all the cookies as he goes along. Never stopping. Devouring the cookies.  The cookies just go away.

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I used to work for a developer who required weekly updates to the project schedule. They developed a spreadsheet where everything was connected so when we were actually ahead of schedule, the final completion date would just move up to coincide with our hard work in trying to get ahead. So much for being ahead of schedule!  All of our hard work disappeared. The Pac-Man just swallowed it up!

I’ve seen the Pac-Man emerge in other places. There are times when we have an employee or team member that excels or works extremely hard in tough situations. They are just good at what they do. Dedicated and a hard worker.  These are your best employees.

They consistently STEP UP and take care of business.

They work HARDER and FASTER.

They carry MORE weight than the others.

And what happens next? The Pac-Man comes in and eats it all up.

All of the extra effort and skill actually becomes expected. It’s no longer seen as extra or exceptional. The bar just gets raised up under your feet. They move the goal posts!

Do you have a team member or employee that just knows how to get it done? Have you forgotten how much they really contribute to your business? These are your go-to people. Have you REALLY thought about what would happen if they left? Decided that enough was enough?

LEADERS: Don’t be a Pac-Man! Recognize what you have. If you continually move up the bar and deem this performance as normal you will WASTE your best workers.

Don’t get used to exceptional. If it’s exceptional then recognize it and reward it. Continually. Non-stop.

You will not explode if you say “good job” over and over again.  I promise!

Stars are stars. If they don’t shine with you, they will shine with someone else. Keep your eyes open! LOOK at what you have. Don’t be a Pac-Man or it may be GAME OVER for you!

So what do you think?  Have you seen the Pac-Man at your workplace?  Click “Like” to tell me you agree.  Or , click on “Leave and Comment” and tell me your story!  I ALWAYS appreciate your comments and insight!

Don’t Do This When People Make Mistakes

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We all screw up sometime.  Maybe a careless moment or a poor evaluation of the circumstance.  There are consequences when mistakes are made.  I have been “blessed” many times with being clean-up crew when there is a big mess that needs to be cleaned up.

The fact is mistakes are how we learn.  I have really come to realize this as I have gotten older and gained more experience. There are so many times I get that “deja vu” feeling because I am in a similar circumstance I’ve been before and I remember the proper way to navigate out of it.  Experience is huge and you can’t always make up for it.

I have watched mistakes happen and I have watched how various leaders handle the problem.  There is one thing that I have learned that never seems to work in fixing a mess.  This is using blame.

When you are in the midst of fixing a bad situation the worst thing you can do is to immediately go to blame.  There is a time and a place to analyze and discuss the failures that led to the problem, but going to blame will only magnify the issue.

You will likely isolate the person who messed up.

They will feel that it was all their fault.

They will feel attacked.

They will not be in an effective position to help you fight your way out of the mess.

When one of your reports messes up its for a reason, in the vast majority of cases, the person responsible for the screw up is the person you see in the mirror.  They were not trained properly.  They were overwhelmed and you should have provided help. They weren’t ready for the assignment.  They didn’t have the proper resources.  It’s not them- it’s you!

So why are we quick to blame?  It’s our own ego and pride response.  We blame to protect ourselves.  Protect our perfect standing.  It couldn’t be me?  I did everything right!

After the dust settles and emotions die down, then you can take a look at the mistakes that were made.  The only way for learning is to confront the mistakes that were made and make changes so they don’t happen again.  This is the learning experience.  This is life.  The best lessons are learned out of pain.  It’s not fun- but it’s true.  When you have a mess, concentrate on clean up.  Jump in and help make it right.  Then, after things are fixed, take a good look at what happened and fix the problem.  Time to heal allows for objectivity and reflection.

Stay away from blame.  When you feel like you need to play the blame card- STOP AND THINK- about your role in the problem and understand what you are really doing when you blame.  A great leader will accept responsibility.  They understand that they are not perfect.  They are emotionally mature enough to know that they can make mistakes sometimes and they accept the failures of their reports.

Jump in and fix the problem.  Keep your mouth shut.  Talk about what happened later.

So what do you think?  Have you worked with a “blamer” before?  Do you see the connection between blame and pride?  Click on “Leave a Comment” and tell me what you think!

The Office Whisperer

We’ve seen the horse whisperer and the pet whisperer. What about the office whisperer?

The horse whisperer has a way to talk to a horse and connect with them. Reassure them. Calm them down.

The pet whisperer has the skills to find out how a pet is stressed. Find out the things that are causing problems. Trying to make things better. Provide a better quality of life.

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The office whisperer has other intentions. They often want to discuss people. They want to gossip! Not to improve. Not to help you. Not to make things better. To put themselves forward.

Scheming. Controlling. Divide and conquer.

There is nothing that is good that comes out of a whisperer. Nothing.

There is a reason they are whispering. They don’t want others to hear what they have to say or more importantly- what they are doing. The message is generally caustic. You don’t make a positive comment in a whisper. Think about this. Really. It’s like acid. It burns!

The purpose for whispering is about power. Period. You can comment below if you disagree. I wish you would!

Closed door meetings are fine and needed. There is a time in management when you need to close the door and discuss issues with staff. But how often do you find yourself whispering? I think that when you whisper you are really showing your cards. You are posturing. You are manipulating. You are trying to gather folks for your position. You are whispering to make your point. Why do you it? Why do you whisper? Please- really thing about this!

When I close my door it’s primarily to avoid the noise. Yes, I have to discuss things in private with folks occasionally. And that’s OK. But when I close the door, I don’t feel like I need to whisper. When you whisper you are delivering a secret. A special, often strategic message. Don’t bite on this. When the level goes low- think! Why do I feel like I need to whisper? Why can’t I talk in a normal tone? Who does this benefit? There is usually a reason for the whisper. Adults generally get rid of this when they leave the playground. Right?

Remember what your Mom told you- if you can’t say something good about someone then don’t say it at all! There is a time to discuss performance and management issues in a closed door setting but this should not need to be a daily event.

It’s really good advice from your Mom. Don’t whisper. Listen to your Mom!

So what do you think?  Do you know someone who regularly lowers their voice.  Do you agree with the me that whispering is a sign of a problem?  Click on “leave a comment” and tell me what you think!

I No Like

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I have a friend who says this. He doesn’t have have the greatest command of our language but I completely get what he is trying to say. I no like.

The saying goes surround yourself with the best and the brightest. There is a reason for this. If you want to have a great organization, you have to surrender things. Give it up. You have to admit that you are not the greatest at everything.

If you have done well you are obviously talented. You are probably exceptionally good at some things. But you are not good at everything. You have to leave room for others. Admit the fact that you can’t be best at everything.

Surround yourself with the best and brightest.

The rub comes here. You may not even like them. They are likely different than you. They may even intimidate you. They may make you uncomfortable.

It’s OK. You don’t have to like them.

Leaders will often surround themselves with people that they like. People that are like them. It’s natural.  People that make then feel good. What is the result?

One-sided decision. One-sided management. One-sided solutions. And a leader that is sitting there scratching their head. What went wrong? Why are we struggling?

The fact is that diversity is power. You can’t win without it. You need people that are not like you. You need to challenge yourself to understand them. We are wildly different- and it’s for a very good reason.

If you want to feel good, then surround yourself with people like you. People that agree with you. People that are wired like you. People that make you comfortable. People that you naturally understand. But realize this.

It’s really all about you– right? What makes you feel good. What make sense to you. What you are comfortable with.

Don’t do it! Stretch yourself. Listen and learn. Uncomfortable is the way you learn. We should never stop learning. Never stop. Never.

So what do you think?  Do you agree with me?  Or am I full of it!  Let me know what you think!

Community Doesn’t Just Happen

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Photo Credit- Josh Jackson- CC Public Domain

One-on-one communication is on life support…

We have reached to age where we will e-mail or text someone who is just a few feet away.  We avoid the phone call because it takes longer than a quick text.  Skip the pleasantries.  Get to the point.  Get your answer.  Move on the next issue.  Right?

This is certainly great for efficiency.  You can get more done if you can quickly get the information that you need and move on.

Yes, I am guilty.  My phone message suggests you e-mail me as I am often on the road or in meetings and can’t take calls.  The phone conversation takes a commitment to set aside some time to chat.  Some time to catch up.  Some time to see how someone is doing.

We are so programmed for efficiency and our workloads have increased to a point that the conversation comes at a cost.  You will loose some time connecting with others.  You may not get as much accomplished if you take the personal route.  You may have to work harder to accomplish things if you choose to be personal instead of impersonal.  Communicating personally is a choice.  You can choose to pick up the phone or walk to their office and get your answers along with an update of how they are doing or what’s going on in their lives.

Building Community Takes Work

In order to build community you have to communicate one-on-one.  You have to engage others.  You have to share and be vulnerable.  You have to be real.  This doesn’t just happen.  It takes work.  You have to be intentional.  Here are some ways to help develop stronger community:

Be Available.  In order to connect with someone you must be available.  Leave your door open.  Make it easy to find you.  Answer your phone.  Be available for meetings or questions.  This seems simple yet our fast paced work can make this simple thing quite difficult.

Ask Questions.  Show interest in others.  Find out interests, hobbies, passions, and gifts.  At the appropriate time, ask deep questions.  Find out their story and the issues that they are struggling with.  Share things that you have in common or your struggles.  Forget what you need.  Get to what they need.

Be authentic.  Let them see who you really are.  Don’t try to impress or be cool or be the know it all.  Don’t spend your life as an actor.  You can’t connect with a phony.  You’ll be connecting with air.

Take the time.  You won’t connect with the folks around you until you commit to putting down the work and make the effort to make the connection.  Don’t make excuses.  If you are introverted, it will take effort to do this.  Yet, you must make the effort and spend your valuable time connecting with others.  You have no excuse.

Building community takes effort and a commitment.  If you are in a leadership role, you must model this for others to see.  You must schedule opportunities to connect.  You must make it mandatory to do things in a personal way.  It won’t happen unless you make it happen.  We are social beings.  We need community.  Make the effort.  You will be glad you did!

So what do you think?  Have we reached a tipping point in communication?  Do you see the connection in personal communication and community?  Click on “Leave and Comment” and tell me what you think!

 

Photo Friday: Color

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Have you ever noticed when your driving really fast down the road how everything seems to turn to gray? The colors seem to wash together and the view changes to black and white film. And the faster we go- the more we see the gray.

I’m a noticer. I see things most folks miss. You’ve probably seen some of my posts with really great pictures. Yet, I just realized this week that you REALLY can’t see when the brick is on the pedal! You have to slow down to see things. You need to tune out the noise and distractions to really allow yourself to RELAX and SEE and ABSORB what is really going on around you.

This is a picture of Kathy in Utah. Kathy gets it. She helps me to slow down. I struggle with this sometimes. I like to go fast. I’m a doer.  I like to multi-task. I like keep moving. Kathy helps me slow down. She helps me to put on the brakes. She reorients me.  She help me to keep things in perspective.

Work is work. Life is life. God is God (reverse order?). Sometimes I can’t see things as well as I think I can. I go too fast. I miss the color.

How about you? Do you run hard? Are things a bit gray for you? Maybe it’s time to slow down so you can really SEE things as they are. Maybe your getting fooled. Maybe your driving too fast. Maybe YOU are missing the color!

Do you have someone who helps you put on the brakes?  Someone who helps you to refocus and see things as they really are?  Press “leave a comment” and tell me your story!

Photo Friday: A Mere Speck

Last weekend my son invited me to go off shore fishing with him and two of his friends.  We left early in an effort to try to beat the heat.  It’s been brutally hot this year in North Florida so getting out early really helps.  While riding out as the sun was coming up and riding out past the point where you can no longer see the shore, I was struck with the size of the ocean and the relative small size of the boat.  Really just a mere speck in the vastness of the ocean.

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I think we sometimes give ourselves more credit that we deserve.  We are all just a speck on the earth.  You might think you are a bid deal, but the truth is the world’s a big place and your really not all that extraordinary.  So how can we make an impact when we are just this speck on the ocean?  I spent some time catching up with my son and his friends.  I found out what’s going on in their lives.  We laughed a lot.  But sometimes it was just quiet and we enjoyed each others company without even saying a word.

The way you make the little speck big is by making your world smaller.  Reach out to the ones that are closest to you.  Connect on a deeper level.  Offer yourself to them.  You will make a bigger impact when you discover how to put others needs above yours.  This is how you will actually become the big deal.  In a small way and backwards to our thinking and reasoning.  One connection at a time in a great big world.  Just a speck in the middle of the ocean!

Six Ways The Church is Missing the Boat

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I hate when I miss an opportunity to do something great. Something that will result in real change. Many times these opportunities will just present themselves and then be gone in an instant. I feel like the Christian church is at a time when She can be a real force for good. The Church has a huge amount of resources and some of the greatest people that the world has ever known. Yet the impact is watered down. I think we are missing the boat. There are many reasons but here are a few:

Division Between Denominations: The continued lack of a cohesive force between all denominations has neutered the impact of the Church worldwide. Do you really think that when you reach heaven that the Father will tell you “well done faithful servant” because your theology/doctrine/way of doing church was correct? We spend way too much time and effort trying to be “right” and miss the boat on what the focus should be. Serving others. Feeding the poor. Helping others. Sharing your faith. Mentoring the next generation. Being a united force for good. Right? Do churches cross over? Rarely. It’s like the Tower of Babel. Churches want to talk- but have a very difficult time listening.

Super Christians: Every church has them. The super spiritual. The ones that have memorized the Bible or can sling the bible darts on command. They do two hours of quiet time each day. Searching out the next great awakening or the latest prophet. This dedication sounds good, but the result is that these distinctions lead to cliques and division in the local church. Are they really better?  The rest of the congregation just doesn’t “get it”. They are lesser Christians. They are just not dedicated enough. They can’t be a leader or have real influence. They are not as close to the Father as the rest of the extra spiritual group. Doesn’t this sound like a Pharisee? Does to me.

Inwardly Focused Churches: Many churches are great at the Sunday morning experience. They have great worship teams, children’s ministry, coffee bar, etc. I get it. The Sunday morning thing takes a lot of resources and the average Christian family expects a pretty high level of service. But aren’t we called to reach others? Aren’t we called to get out of the church? Why do we spend so much of our resources on the Sunday morning experience? We are missing a great opportunity for good instead we are spending huge resources on facilities, staff, utilities, etc. just to do Sunday morning.

Inwardly Focused Christians: Many Christians are very dedicated to intimacy with the Father but they do not get out and serve. If Jesus on earth is the perfect model, Jesus did spend time in prayer and time with the Father, but he spent much more time ministering to the poor and needy. Experiencing God is part of the journey, but the highs can be like a drug. You want more and more and this want is completely focussed on yourself and not on others. We are called to disciple and serve others. You are here, not heaven. You need to get out and serve!

Fractured Community: The most powerful force in joining people together is serving together. When you minister together to help others, you form a strong and powerful bond. The act of serving provides a great opportunity to share your experiences, gifts and passions. This is a very natural way of sharing your story with others. Serving as a church can bring bonding across age groups, genders, cultures and economic differences. Without a way of providing a cohesive bond that crosses these barriers, the church will look like a bunch of distinct groups. New folks will struggle meeting others. The young will not learn from the old. Discipleship will not occur. A sick church.

The 80/20 Rule: Last but not least, the Church is not mobilizing the congregation. The old adage says 20% of the people do 80% of the work in the church. Can you imagine the power of 100% participation? It’s time to mobilize everyone is the church. This means finding the passions and gifts of every member and getting them marching forward in the work of the Kingdom. Everyone is equipped for a special purpose to advance the Kingdom. This might not be your vision.  We need to encourage others to walk into that purpose. Instead we are trying to coax them into whatever the vision is of the church as outlined by the leadership. What about their special calling? Aren’t they uniquely designed for a special purpose from the Father? If you don’t recognize this then where are they? Following your vision????

We have a long way to go. We have been entrusted with the most powerful force on the planet. When will we step into the role we were made for? When can we stop the power games? If we truly believe that He will take care of us, then the rest is our pride our insecurity? Right?  Can we own up to that? What will you do? You tell me! Please! Please!  Please! I want to know what you think!

Photo Friday: The Little Things

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Photo Credit:  Snapwire Amarpreet Knur- CC Public Domain

I’m traveling again on business. At the TSA check today, I pulled out my toiletries out of my bag and spotted a little note card that my wife put in my bag about five years ago. I was leaving for a men’s retreat and she snuck the note in my bag along with some other stuff. The note is now yellowed and showing the wear of thousands of air miles

I looked at the note and smiled. The smile came at the right time. I was tired, just out of gas and getting on another airplane. Heading out again. But there was that note…again. Reminding me that I have someone who is supporting me. Someone who is on my side. Someone who I can count on no matter what happens.

These little things are big. They have weight- at least to me. I also have come to realize that some folks go through life kinda clueless. They don’t have any idea what is going on around them. They are rushing through everything. They are missing so much of what is going on around them.

But I see the little things. And they brighten up my day. And that makes all the difference!

Photo Friday: Overwelmed

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Here is a picture of a gentleman who is convinced that one trip is much better than four! Do you feel a little like this guy? Carrying the weight of the world on your back?

Trying to be supermom, superdad, superfriend, superemployee…

The fact is: This never really works! There are consequences. You will suffer from problems like health issues. You will sacrifice other things like time with your loved ones. And many other things that are very important.

So why do we do it? Why do we take on so much stuff ourselves? Why can’t we give it up?

Generally its plain and simple pride and control. We can’t let someone else take care of things. Can’t give it up. Your convinced that you are the only one that can do it right. Can’t take our hands off the wheel and let go. You feel like disaster will happen if you don’t steer things in the right direction.

The fact is: It’s your problem.  Don’t blame it on everyone else. You are the only one that can fix this.

Say no sometime.  Off-load some stuff.  Learn to delegate.  Let others take over.  Let things run by themselves. It will be ok. The world will keep spinning. Your life will be better. You’ll see!