I hate to wait in lines. I don’t know why, but long lines just really irritate me. If I walk into a restaurant at lunch and the line is long, I’ll go back to work hungry and just skip lunch!
Except for the line thing, I am generally very patient. I understand that sometimes to get quality it just takes time. There is no way around it. I wish everyone else felt that same way. Unfortunately, our instant everything, super fast, efficiency driven, want it yesterday world feeds this impatience. We want it now. We don’t want to wait.
A very wise woman once told me that the root of impatience is really self-centeredness and pride. You want everyone to drop everything they are doing and serve you. It’s like taking cuts in that lunch line. You don’t want to wait your turn. You want them to rearrange their schedules to make you first. So impatience is more that just a characteristic or just “my thing”. It’s much deeper.
After she shared this with me I could see the connection. When I get frustrated with the long line, I am saying that I should not have to wait in the line. It’s OK for everyone else, but not for me.
How do you avoid being that impatient person? How can you manage people without being “me first” all the time? Here are some ideas:
Clearly define the time constraints. If you need something done quickly then communicate the reasons for the rush. If you can’t really describe significant reasons to reorder priorities then it may just be a me first situation.
Consider the workload. Ask your report what they currently have on their plate. Don’t assume that they are in a position to drop everything they are doing to address your needs. Work together to help prioritize the item so that you are both comfortable with the schedule.
Quality takes time. Let’s face it. If you want quality work, it will take time. A rushed job will always show it. Give the person ample time to produce quality work. It’s a win win situation. You will get better work and they will feel better about what they produced.
Provide resources. As you are delegating tasks make sure they have sufficient resources to do the work. if they are are short on resources, then it will always take more time than it should. Ask your report if they need anything to get the job done efficiently and according to your schedule.
Consider the costs. There are always trade-offs in time management. If you are busy taking care of a special project for your boss, you cannot be doing your regular work at the same time. When you delegate, make sure that you are targeting the right person who has the time to be pulled from their regular work without serious damage to your operation. Fight the urge to further load up your workhorse employee who never says no. You will likely be overloading your best employee!
Yes, you are the boss and you can make them drop everything to take care of your special task. But is this really the right thing to do? Or is it just your pride and ego driving the boat. Next time your “me first” kicks in, remember that your stuff may not be the most important thing on their to-do list. Your reports are paid to think and prioritize. There are obviously other tasks and assignments that they are working on and they must also be completed! Maybe it’s time that you take a number and get in line!