Don’t Do This When People Make Mistakes

We all screw up sometime.  Maybe a careless moment or a poor evaluation of the circumstance.  There are consequences when mistakes are made.  I have been “blessed” many times with being clean-up crew when there is a big mess that needs to be cleaned up.

The fact is mistakes are how we learn.  I have really come to realize this as I have gotten older and gained more experience. There are so many times I get that “deja vu” feeling because I am in a similar circumstance I’ve been before and I remember the proper way to navigate out of it.  Experience is huge and you can’t always make up for it.

I have watched mistakes happen and I have watched how various leaders handle the problem.  There is one thing that I have learned that never seems to work in fixing a mess.  This is using blame.

When you are in the midst of fixing a bad situation the worst thing you can do is to immediately go to blame.  There is a time and a place to analyze and discuss the failures that led to the problem, but going to blame will only magnify the issue.

You will likely isolate the person who messed up.

They will feel that it was all their fault.

They will feel attacked.

They will not be in an effective position to help you fight your way out of the mess.

When one of your reports messes up its for a reason, in the vast majority of cases, the person responsible for the screw up is the person you see in the mirror.  They were not trained properly.  They were overwhelmed and you should have provided help. They weren’t ready for the assignment.  They didn’t have the proper resources.  It’s not them- it’s you!

So why are we quick to blame?  It’s our own ego and pride response.  We blame to protect ourselves.  Protect our perfect standing.  It couldn’t be me?  I did everything right!

After the dust settles and emotions die down, then you can take a look at the mistakes that were made.  The only way for learning is to confront the mistakes that were made and make changes so they don’t happen again.  This is the learning experience.  This is life.  The best lessons are learned out of pain.  It’s not fun- but it’s true.  When you have a mess, concentrate on clean up.  Jump in and help make it right.  Then, after things are fixed, take a good look at what happened and fix the problem.  Time to heal allows for objectivity and reflection.

Stay away from blame.  When you feel like you need to play the blame card- STOP AND THINK- about your role in the problem and understand what you are really doing when you blame.  A great leader will accept responsibility.  They understand that they are not perfect.  They are emotionally mature enough to know that they can make mistakes sometimes and they accept the failures of their reports.

Jump in and fix the problem.  Keep your mouth shut.  Talk about what happened later.

So what do you think?  Have you worked with a “blamer” before?  Do you see the connection between blame and pride?  Click on “Leave a Comment” and tell me what you think!

Ambushed!

Last week I met with a woman on our team at work.  This meeting was long overdue.  We have been very busy lately dealing with problems and putting out fires.  This was a meeting to discuss process improvement, which seems to take a back seat when you are busy doing “the work”.  I had several items that I knew that we needed to work on.  None of my stuff was really dramatic.  Mainly just tweaking what we were doing now.

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I reviewed my items and she also shared some things that were helpful in refining our processes.  After we completed our review, she turned to me and said, “I have a couple more things that are not on the list”.  Then she started to share how she felt that our on-boarding process has been poorly executed.  She also shared that she felt a disconnect between the field staff and the office staff.  She shared that the office didn’t have the feeling of family that we had before the recession.

Ouch!  This caught me a bit off guard.  I was ambushed!  Yet, after considering her observations, I was in complete agreement.  And, it was exactly what I needed to hear.  Things are different, and not necessarily in a good way.  And most disturbing- I have always championed team building.  My boss calls me the cheerleader.  This is what I do.  And I have been seriously neglecting this role.

Isn’t it funny how we will often overlook something that is one of our strengths? Like it will just take care of itself? 

We wrapped up our meeting and I realized that the process improvement stuff was really minor compared to the things she shared.  I was very grateful that she had the courage to call me out on these items.  It was exactly what I needed.  A wake up call.  A reminder to refocus.  Get back to what I do that really matters.  Get back to serving and quit worrying about “feeding the beast”.

The reality is that problems will come and go.  They rarely make a lasting impression in your life.  What really matters is the story that you are writing as you touch the lives of others.  It’s so easy to let the activities of life cloud your focus.  Every so often it’s good to stop and assess where your at and where you are focussing your efforts.  If you ignore what is good, healthy, and lasting-  be prepared.  You are likely to get ambushed!

What do you think?  Have you been “ambushed” before?  Click on “Leave a comment” and tell me what you think!

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