Don’t Be A Pac-Man!

Are you getting swallowed up?

Do you remember the game Pac-Man? This is going back a bunch of years, but it was one of the first video/arcade games where the Pac-Man travelled the course swallowing up all the cookies as he goes along. Never stopping. Devouring the cookies.  The cookies just go away.

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I used to work for a developer who required weekly updates to the project schedule. They developed a spreadsheet where everything was connected so when we were actually ahead of schedule, the final completion date would just move up to coincide with our hard work in trying to get ahead. So much for being ahead of schedule!  All of our hard work disappeared. The Pac-Man just swallowed it up!

I’ve seen the Pac-Man emerge in other places. There are times when we have an employee or team member that excels or works extremely hard in tough situations. They are just good at what they do. Dedicated and a hard worker.  These are your best employees.

They consistently STEP UP and take care of business.

They work HARDER and FASTER.

They carry MORE weight than the others.

And what happens next? The Pac-Man comes in and eats it all up.

All of the extra effort and skill actually becomes expected. It’s no longer seen as extra or exceptional. The bar just gets raised up under your feet. They move the goal posts!

Do you have a team member or employee that just knows how to get it done? Have you forgotten how much they really contribute to your business? These are your go-to people. Have you REALLY thought about what would happen if they left? Decided that enough was enough?

LEADERS: Don’t be a Pac-Man! Recognize what you have. If you continually move up the bar and deem this performance as normal you will WASTE your best workers.

Don’t get used to exceptional. If it’s exceptional then recognize it and reward it. Continually. Non-stop.

You will not explode if you say “good job” over and over again.  I promise!

Stars are stars. If they don’t shine with you, they will shine with someone else. Keep your eyes open! LOOK at what you have. Don’t be a Pac-Man or it may be GAME OVER for you!

So what do you think?  Have you seen the Pac-Man at your workplace?  Click “Like” to tell me you agree.  Or , click on “Leave and Comment” and tell me your story!  I ALWAYS appreciate your comments and insight!

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Don’t Do This When People Make Mistakes

We all screw up sometime.  Maybe a careless moment or a poor evaluation of the circumstance.  There are consequences when mistakes are made.  I have been “blessed” many times with being clean-up crew when there is a big mess that needs to be cleaned up.

The fact is mistakes are how we learn.  I have really come to realize this as I have gotten older and gained more experience. There are so many times I get that “deja vu” feeling because I am in a similar circumstance I’ve been before and I remember the proper way to navigate out of it.  Experience is huge and you can’t always make up for it.

I have watched mistakes happen and I have watched how various leaders handle the problem.  There is one thing that I have learned that never seems to work in fixing a mess.  This is using blame.

When you are in the midst of fixing a bad situation the worst thing you can do is to immediately go to blame.  There is a time and a place to analyze and discuss the failures that led to the problem, but going to blame will only magnify the issue.

You will likely isolate the person who messed up.

They will feel that it was all their fault.

They will feel attacked.

They will not be in an effective position to help you fight your way out of the mess.

When one of your reports messes up its for a reason, in the vast majority of cases, the person responsible for the screw up is the person you see in the mirror.  They were not trained properly.  They were overwhelmed and you should have provided help. They weren’t ready for the assignment.  They didn’t have the proper resources.  It’s not them- it’s you!

So why are we quick to blame?  It’s our own ego and pride response.  We blame to protect ourselves.  Protect our perfect standing.  It couldn’t be me?  I did everything right!

After the dust settles and emotions die down, then you can take a look at the mistakes that were made.  The only way for learning is to confront the mistakes that were made and make changes so they don’t happen again.  This is the learning experience.  This is life.  The best lessons are learned out of pain.  It’s not fun- but it’s true.  When you have a mess, concentrate on clean up.  Jump in and help make it right.  Then, after things are fixed, take a good look at what happened and fix the problem.  Time to heal allows for objectivity and reflection.

Stay away from blame.  When you feel like you need to play the blame card- STOP AND THINK- about your role in the problem and understand what you are really doing when you blame.  A great leader will accept responsibility.  They understand that they are not perfect.  They are emotionally mature enough to know that they can make mistakes sometimes and they accept the failures of their reports.

Jump in and fix the problem.  Keep your mouth shut.  Talk about what happened later.

So what do you think?  Have you worked with a “blamer” before?  Do you see the connection between blame and pride?  Click on “Leave a Comment” and tell me what you think!

A Fan

This is a post from a friend named Jennifer who writes a blog called How’s Your Love Life.  She writes on relationships and I really enjoy her writing style.  I’m sure that you will too!  This is a great message and tribute to all the Moms on their special day.  Moms support and protect.  They are our cheerleaders.  Moms will always be our greatest fan!

Last night our son was playing in his last soccer game of the season, which meant the last sports tournament of his high school career. We have watched this kid run, catch, throw and kick from the sidelines for at least ten solid years, and this was the final time. It occurred to me that […]

via A Fan — howsyourlovelife

Twenty Questions

One of the most common management practices is to enter the office of your report and after a few little icebreakers, begin to fire off the questions:

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Is the project on schedule?

Have you handled the budget overrun?

Were you able to engage a vendor yet?

Did you fix the issue with the client?

And on and on it goes….

After the twenty questions and reassuring answers from your report you leave the office feeling good about the project as well as your special abilities as a great manager. You can now check the “I managed” box. I took care of my management duties!

But did your really manage here? Did your twenty questions change anything? Have you really made an impact?

Maybe or maybe not!

The fact is that the answers to your twenty questions are probably half truth. Most employees that know the twenty questions management style will tell you what you want to hear. They may not be actually lying to you, but they may spin the facts or tell you only part of the story. You may be only making yourself feel good regardless of your ability to craft great questions. So what can you do other than twenty questions? Do you need to be an interrogator or have the skills of prosecuting attorney in order to manage a person or a process? Here are a few ideas beyond the questioning:

Look at the numbers: The truth will likely be in the numbers. Always. Develop systems to track things statistically. It’s tough to spin facts and figures. Find ways to track performance with numbers.

Look downstream: Instead of quizzing your report, ask others downstream, your clients or other stakeholders for feedback. This will be results driven feedback- not a measure of action or effort by the report.

Be observant: Most problems will leave clues long before they blow up into a full fledged forest fire. Watch for hints that things are not progressing properly. Build some early warning systems to head off problems. Don’t simply rely on talk.

Build trust: The best way to manage is to have the report come to you for help or to get advice on a situation. If they don’t feel that your office is a safe place, they will never walk through the doorway. It is far better to learn about a situation or problem in this manner than trying to pry it out of them.

Face the music: Most of us tend to be inherently optimistic and believe that things will work out in the end. If things are going poorly, they are likely to continue going poorly and changing things from bad to good can be very difficult. Face your problems head on. Don’t fool yourself that things are going to get better because you received answers to your questions that make you feel good.

Twenty questions can be a dangerous way to manage people. Asking good questions is valuable in management, but you can’t rely solely on the answers that you get. Don’t be fooled. Put systems in place to measure progress. Keep your eyes open to what is really going on and make yourself open to be a resource instead of an adversary. If you really enjoy the questioning- then go ahead and change careers and go to law school!

Are Your Best Employees About To Leave?

I don’t typically post articles but here is a great article from Inc. Magazine.  I could relate to most of these at one time or another in my career.  This may be a great time for you to examine the conditions in your company and reflect on the value of your key employees!  Most companies have a few key persons who carry a big load.  If they get frustrated and leave- you got BIG problems!  The market is strong in many industries so making a move is a REAL option.  Protect your HR assets!  Enjoy! 

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Your business wouldn’t exist without your best employees. Unfortunately, many employers feel blindsided when they get a two-week notice from a top employee. They shouldn’t. There are plenty of red flags, and nurturing employee loyalty is something that takes constant effort.

There are countless reasons why employees quit, and not all of them can be addressed. However, the five major reasons employees quit can be wholly preventable if the employer takes notice–and action.

Click HERE to read the rest of the article!